can you add whatever other files that are over 101MB in size?
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i've tried an MP4 file (407MB) and RAR file (119MB) both files are uploaded without any problem.
Other strange thing is when i change the file extension to annihilation else (bmp,zip,rar,iso,jpeg) it uploads without any error.
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Any mistake logged in FileRun's user activeness logs?
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checked apache2 logs and activity log only no errors.
Fastened file to this topic so you tin exam.
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The HTTP logs will not help much. Look in FileRun's user activity log (inside FileRun'southward control panel). Other logs that might assistance would be the PHP error_log (if this is a PHP related problem).
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action log is non showing whatever error and my php_error file is besides empty
is there whatever other option or maybe some plugin(maybe some sort of debug bar) to catch errors ?
y.
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Update : i've antoher filerun installation is under my visitor'due south website, the version was :2017-09-18 tried aforementioned file uploaded without whatsoever problem. Updated filerun to 2018.02.thirteen and re-uploaded the aforementioned file and uploaded without any problem.
This thing is drives me crazy no fault at whatever log files simply non uploading the file.
Local server (returning error one) runs on Ubuntu 16.04.6 LTS and without tiff files everything works merely fine.
Answer
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Update : installed filerun to windows with xampp latest, it'south not uploading the same file, information technology returns the same mistake simply the older versions of filerun works simply fine with same file.
Whatsoever updates on programmer side yet ?
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I accept latest version of FileRun installed on Windows running Abyss Server and have tried uploading TIF files ranging from 50MB to 200MB and accept had no issues. They all upload perfectly.
Information technology is very strange you are having such bug only with TIF files.
Is it possible something is corrupting your TIF files or interrupting the upload locally?
Reply
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0
Hi,
not all tif files causing this problem, when i download a tif file from internet it uploads perfectly. This tif files are creating by our graphical design dept. nosotros are a printing company and using filerun to manage our graphic archive.Designers preparing artworks for customers via Adobe Indesign and they are exporting artwork as tif file and when they try to upload most of them uploading well but some of them returns error, we couldn't figure it out what is the problem yet.
We have created two tif files with using same plugins,actions etc. everything is the same only the artwork is different, i of them uploaded without any problem just the other one returned mistake.
Strange matter is older versions of filerun works just fine only the latest version causing this problem.
Reply
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0
Take you tried using different browsers for the upload?
Does the older version of FileRun you tested use the same PHP and ION version every bit the new 1?
Reply
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yes, tested with Chrome,Firefox,Opera (in windows & MAC) + Safari (MAC merely), i forgot to mention that it returns error but when you click to cancel on the mistake page you see that file is uploaded (it shows on the list),original file is 101MB simply on the list it shows every bit 122MB, when you download(information technology becomes 122MB) and double click to run across preview looks ok, simply when you endeavor to open up with photoshop or adobe indesign program says file is damaged or unknown format.
At that place are no whatever mistake on php_log file or activity log so i thought maybe it's because our server causing the problem (information technology's a make new Dell T130 with 12TB raid), i've created windows & linux virtual machines on the other server, installed fresh Os and installed latest version of the filerun to test same files but issue is not inverse.
We are a small company simply groving, there will be hiring to our graphical design dept. in next month and we are going to buy +v user licence if i can't solve the issue then i need to find another solution only i don't want to requite up on filerun, i'thousand using filerun since three years at home and at work it'south best file management system for me.
Respond
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Exercise you find a solution for this problem? We have exactly the same problem with our installation...
Reply
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0
Airtight for lack of information
We were not able to reproduce this problem and we had no other reports of information technology, other than on this page.
If whatsoever of you is willing to provide remote admission to the FileRun installation, we would troubleshoot it for you. Contact usa with the credentials: https://filerun.com/contact
Reply
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Ok, we'll contact you lot.
The trouble just occurs with tif files with layers created in photoshop. If the setting "reduce to ane level" is selected when saving the tif, the upload works without problems. Curious is too: the file is actually completely uploaded. You can run into it, download it, y'all can also see the generated thumbnail. Only when uploading you get the mistake message.
Reply
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Ok, it probably fails to process its metadata. Information technology would actually aid a lot if you can provide a sample file.
Reply
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0
Answer
Not a bug
Hither'due south what is causing the problem: your TIFF files are very large and your PHP is configured with likewise small-scale of a "memory_limit". PHP fails to read the Exif information from the file because it reaches the allowed memory limit. It fails with a "fatal" PHP fault, which is impossible to handle in a friendly mode by FileRun. We tried but in that location is no style to make this fail in a silent fashion and allow FileRun to just skip it.
The but solution is to increment the value of "memory_limit" in your PHP configuration.
0
error still continues
0
can you add whatever other files that are over 101MB in size?
0
i've tried an MP4 file (407MB) and RAR file (119MB) both files are uploaded without any problem.
Other strange thing is when i change the file extension to annihilation else (bmp,zip,rar,iso,jpeg) it uploads without any error.
0
Any mistake logged in FileRun's user activeness logs?
0
checked apache2 logs and activity log only no errors.
Fastened file to this topic so you tin exam.
0
The HTTP logs will not help much. Look in FileRun's user activity log (inside FileRun'southward control panel). Other logs that might assistance would be the PHP error_log (if this is a PHP related problem).
0
action log is non showing whatever error and my php_error file is besides empty
is there whatever other option or maybe some plugin(maybe some sort of debug bar) to catch errors ?
y.
0
Update : i've antoher filerun installation is under my visitor'due south website, the version was :2017-09-18 tried aforementioned file uploaded without whatsoever problem. Updated filerun to 2018.02.thirteen and re-uploaded the aforementioned file and uploaded without any problem.
This thing is drives me crazy no fault at whatever log files simply non uploading the file.
Local server (returning error one) runs on Ubuntu 16.04.6 LTS and without tiff files everything works merely fine.
0
Update : installed filerun to windows with xampp latest, it'south not uploading the same file, information technology returns the same mistake simply the older versions of filerun works simply fine with same file.
Whatsoever updates on programmer side yet ?
0
I accept latest version of FileRun installed on Windows running Abyss Server and have tried uploading TIF files ranging from 50MB to 200MB and accept had no issues. They all upload perfectly.
Information technology is very strange you are having such bug only with TIF files.
Is it possible something is corrupting your TIF files or interrupting the upload locally?
0
Hi,
not all tif files causing this problem, when i download a tif file from internet it uploads perfectly. This tif files are creating by our graphical design dept. nosotros are a printing company and using filerun to manage our graphic archive.Designers preparing artworks for customers via Adobe Indesign and they are exporting artwork as tif file and when they try to upload most of them uploading well but some of them returns error, we couldn't figure it out what is the problem yet.
We have created two tif files with using same plugins,actions etc. everything is the same only the artwork is different, i of them uploaded without any problem just the other one returned mistake.
Strange matter is older versions of filerun works just fine only the latest version causing this problem.
0
Take you tried using different browsers for the upload?
Does the older version of FileRun you tested use the same PHP and ION version every bit the new 1?
0
yes, tested with Chrome,Firefox,Opera (in windows & MAC) + Safari (MAC merely), i forgot to mention that it returns error but when you click to cancel on the mistake page you see that file is uploaded (it shows on the list),original file is 101MB simply on the list it shows every bit 122MB, when you download(information technology becomes 122MB) and double click to run across preview looks ok, simply when you endeavor to open up with photoshop or adobe indesign program says file is damaged or unknown format.
At that place are no whatever mistake on php_log file or activity log so i thought maybe it's because our server causing the problem (information technology's a make new Dell T130 with 12TB raid), i've created windows & linux virtual machines on the other server, installed fresh Os and installed latest version of the filerun to test same files but issue is not inverse.
We are a small company simply groving, there will be hiring to our graphical design dept. in next month and we are going to buy +v user licence if i can't solve the issue then i need to find another solution only i don't want to requite up on filerun, i'thousand using filerun since three years at home and at work it'south best file management system for me.
0
Exercise you find a solution for this problem? We have exactly the same problem with our installation...
0
Airtight for lack of information
We were not able to reproduce this problem and we had no other reports of information technology, other than on this page.
If whatsoever of you is willing to provide remote admission to the FileRun installation, we would troubleshoot it for you. Contact usa with the credentials: https://filerun.com/contact
0
Ok, we'll contact you lot.
The trouble just occurs with tif files with layers created in photoshop. If the setting "reduce to ane level" is selected when saving the tif, the upload works without problems. Curious is too: the file is actually completely uploaded. You can run into it, download it, y'all can also see the generated thumbnail. Only when uploading you get the mistake message.
0
Ok, it probably fails to process its metadata. Information technology would actually aid a lot if you can provide a sample file.
0
Answer
Not a bug
Hither'due south what is causing the problem: your TIFF files are very large and your PHP is configured with likewise small-scale of a "memory_limit". PHP fails to read the Exif information from the file because it reaches the allowed memory limit. It fails with a "fatal" PHP fault, which is impossible to handle in a friendly mode by FileRun. We tried but in that location is no style to make this fail in a silent fashion and allow FileRun to just skip it.
The but solution is to increment the value of "memory_limit" in your PHP configuration.